Mailing Address: (For Checks and Money Orders)
1233 The Plaza #18727
Charlotte, NC 28205
Email Us: firstname.lastname@example.org
To Mail Your Order - Please go through shopping cart and check out. You will find instructions for printing out and mailing form at the end of the order process. This method will reserve items for you while you are mailing payment. You may also write your order on a plain piece of paper and mail with payment to the address above.
If you have a question about your order please use the contact formHere.
How long will it take my order to process before it is shipped?
Most of the time your order will take a few hours to process. However, this will depend on the size and complexity of your order. Please allow up to 24 or 48 hours for processing unless otherwise stated. Please allow 4-7 days for delivery of your order.
Shipping Methods and Costs
Shipping is $4.95 for the first item and $1.00 for each additional item
Game systems will cost more, based on weight of the system
Canada, Mexico, International
We ship Worldwide. Shipping costs are based on actual Postage. Our web site will provide you with an accurate estimate of costs.
The table above refers to estimated Regular Ground shipping, the recommended method. Under this method, Players Choice will pick best way, UPS or USPS, and typically will ship in-stock items within 3-5 business days of processing your order. We ship orders everyday. Some items with odd size boxes or oversize boxes have imputed shipping costs which may make your actual shipping cost vary. Occasionally, orders will be held for a week to ten days for out of stock items to arrive back in stock.
Standard shipping will be sent via UPS Ground or USPS Ground (our choice) depending on order size, weight, and destination. UPS and USPS require extra transit time when shipping to rural route or remote locations.
We ship to the Continental USA, Hawaii, Alaska and US Territories including US Military addresses. We also ship internationally daily with hundreds of regular customers in Canada, Mexico, South America, Europe, Australia, New Zealand, South Africa and Japan.
Video Game Systems heavier than normal models may cause slight adjustments to the shipping fee. You will need to add the system to your shopping cart to see the actual value of the shipping charge.
Please note that we pass thru USPS Address Correction charges when address is entered incorrectly on an order. If you are not sure of your standard normalized shipping address, please contact us before you order.
Will I Get Confirmation # with my Order?
A tracking number will be given when the order has shipped. Use this number to track your package.Go to usps.com to track your package, or a link will be provided on the order page
Returns and Exchanges
All sales are final.Customers can return defective merchandise for a replacement. Refunds will only be given in extreme cases. All returns must be filed within 14 days of the order date.
Please inspect your games on arrival. If damage is detected, contact us and save packing materials for possible damage claims. If you find a problem with a game, you should contact us within 7 days of receipt for return authorization or replacement. Items must be returned in the same condition as shipped to receive credit.
Games and systems currently in production are warranted by the respective manufacturers. Parts replacement policies and procedures are located on the respective manufacturer web sites. We can provide those links upon request. We warrant open video games and systems to be as described on our web site. Items may be returned for full store credit (less shipping expense) within 30 days of purchase if returned in the same condition as shipped.
Pre-order items are items with expected availability in the future and may be ordered in the shopping cart just like regular items. If you would like to place a large pre-order and have items bill and ship as they become available, please contact us by email and we will be happy to customize a shipping program for you.
If you have any questions on any of these options, please do not hesitate to email. While our new system is pretty darn slick, we continue to enjoy the personal contact with you and welcome your communications.
Has my order shipped?
Click the "My Account" link at the top left hand side of our site to check your orders status.
How do I track my order?
Click the "My Account" link at the top left hand side of our site to track your order.
An item is missing from my shipment.
Click the "My Account" link at the top left hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
My AccountHow do I edit my account information?
Click the "My Account" link at the top left hand side of our site to edit your account information.
How do I create an account?
1) Click the "My Account" link at the top left side of our site.
2) Click On Register new Account
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Games are $3.95 for the first item and $1.00 for each additional item. Game systems are more, based on weight
I forgot my password.
Click the "My Account" link at the top left hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account" link at the top left hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. We ship orders, every Friday.
International ShippingWhat are the international shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. We accept credit card, paypal, google checkout and US money orders.
Do you ship to my country?
During signup we'll ask for your shipping address details including country. If your country is not in the drop down menu of available countries, unfortunately we cannot ship to your country at this time.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Highest Quality Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our games at the highest quality.
Pricing and BillingI need a copy of my receipt/invoice.
Click the "My Account" link at the top left hand side of our site to print invoices.
I have a question on my charges.
Click the "My Account" link at the top left hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse. Our warehouse is located in North Carolina
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyer's GuideHow do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website.
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I buy/redeem a gift certificate or coupon?
If you are the recipient of a gift certificate and would like to redeem your gift certificate add items to your cart, and add the code at the bottom or the cart page
Additional SupportHow do I contact you?
Please click on the contact page at the top of the page for our company contact information.
About UsWhen did Player's Choice start?
Player's Choice was started in 1989. We started by renting original NES games. By the late 90s Player's Choice had grown to over 10 stores in North Carolina and one of the first online retailers for Video Games.
Buy, Sell, and Trade
Playerschoicevideogames.com emphasizes out of production and limited edition video games. We also sell the latest games and offer competitive prices on pre orders. We also allow customers to trade in classic video games for new games. Player's Choice website is organized into categories of different systems. From Pong to the PS4, we have every console game listed. Buy, Sell, and Trade classic and new video games
Notify Me When Stock
If we are sold out a game, click on Notify Me When Stock Is Available, and we will email you when the game becomes available
We are International
Having earned the loyalty of customers in all 50 states and every continent, we ship weekly to Canada, South America, Japan, Australia, New Zealand, Europe, and South Africa.
We are Gamers
Everyone that works at Player's Choice is an avid gamer and all of us are video game collectors.